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Guarantee and Warranty

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Our Lifetime Workmanship Guarantee

Every wheelset that leaves my Whitegate workshop comes with a lifetime guarantee for workmanship.

What this means:

All wheels are built to fine tolerances of 0.1mm lateral and 0.25mm radial runout. Spoke tensions are balanced and checked with a precision digital tension meter, and spoke threads/nipples are treated to resist premature corrosion.

With proper care and maintenance, your wheels will stay true and free from spoke failure within their intended use. If you develop an issue with workmanship, simply return the wheels to me and I'll true them and replace spokes for free.

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If you have a problem

Wheels developing an issue? Simply get in touch and we'll sort it.

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If your wheels develop an issue, return them to me and I'll true them and replace spokes for free under the workmanship guarantee.

All work is covered by public liability insurance. If you have any questions on care and maintenance, I'm always happy to help - proper maintenance is key to wheel longevity.

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Contact me:

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What's not covered

Not covered by workmanship guarantee:

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  • Damage from crashes or off-road use

  • Accidental damage during transit

  • Component parts (covered by manufacturer warranties - I can assist with claims)

  • Postage costs for returns

  • Normal wear and tear: rim wear from braking, spokes reaching end of fatigue life

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However: Accidents and mishaps happen. If you need wheels rebuilt after a crash, I offer reduced rates on re-builds and discounts on replacement parts to get you back riding.

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